Refund policy
Returns We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
To initiate a return, contact us at support@vastelleclothing.com with your order number and reason for return. We will provide return instructions within 2 business days.
Non-Returnable Items
- Sale or discounted items (unless faulty)
- Items showing signs of wear, washing, or damage by the customer
- Made-to-order items that have entered production.
Refunds Once your return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.
Faulty or Incorrect Items If you receive a faulty or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return postage.
Chargebacks Before raising a chargeback with your bank, please contact us first at support@vastelleclothing.com, We are committed to resolving all issues promptly. Chargebacks raised without prior contact where the order has been fulfilled as described may be disputed.
Your Statutory Rights Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.